FAQs

Unfortunately, we don’t offer deliveries abroad at this time.

No. Third-party companies handle the logistics. If there’s an extreme case, please contact our Team.

Yes, only if you select the Assembly option (Available in Specific Areas Only).

Yes, we do. Please contact our friendly team for a quote, and we will be able to satisfy your needs.

Our furniture delivery times range from 7–14 working days to 2-3 weeks, depending on whether the furniture is bespoke, handmade in the UK, or readymade. The estimated delivery time for Scotland is 7-28 working days.

Additional postage costs apply to certain areas like the Scottish postcodes AB, HS, IV, KA27 & 28, KW, PA20 & above, PH4 and above, ZE, Northern Ireland, Southern Ireland, Scottish Isles, Channel Isles, and all other Isles of the mainland.

Please contact our friendly team to get a quote, as we will still be able to satisfy your needs. Mainland and Northern Ireland have different rates.

Yes, additional postage costs apply to certain areas. Please refer to our delivery information for details.

Unfortunately, we can’t guarantee the delivery’s arrival time because third-party companies handle all logistics.

If your bed hasn’t arrived, please contact our Customer Service Team.

Our Customer Service team will inform you once you place your order.

We don’t accept payment on delivery. All items should be completed through our website, which offers various payment options.

We have a 48-hour cooling period from when you place your order; after the 48 hours, orders cannot be canceled.

You’ll receive a notification with your tracking information in the email you provided.

Please contact our service via email at info@winksleep.co.uk to get the latest information about our products.

Mattresses are delivered in a sealed hygiene bag; once the seal is broken, you can no longer return or exchange your mattress.

Please contact our support at info@winksleep.co.uk or call them at 03330912003.

If your order is cancelled by us, our team will notify you with a reason.

If any items have been ordered incorrectly or do not carry any damages and are subject to your discretion to be returned, the following charges apply: Collection charge £40.00, Admin Charge 20%, Re-delivery charge £40.00.

A tracking number will be sent to you in your email when you confirm your order.

Please inspect your order upon receipt and contact us immediately if the item is defective. Please ensure to contact us via email at info@winksleep.co.uk.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@winksleep.co.uk.

This depends on your budget, space, and use. If you have a big budget and a lot of space, you should go for a queen or king size.

To start a return, you can contact us at info@winksleep.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you wish to cancel after 48 hours, you will be subject to a 30% (of your order value) restocking fee as long as the bed has not been delivered. This 48-hour cooling-off period begins once the order has been placed.

Klarna has strong anti-fraud controls to protect our customers and prevent fraudsters from making unauthorized purchases.

Yes, we offer interest-free finance for up to 6 months.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Shopify Pay, and Klarna.

Our memory foam mattresses have a warranty to guarantee their quality and durability. The specifics of the warranty, including duration and coverage, are outlined in the product details.

We offer the following bed frame sizes:

• Standard Single: 90 cm x 190 cm (36 inches x 75 inches)
• Small Single: 75 cm x 190 cm (30 inches x 75 inches)
• Small Double: 120 cm x 190 cm (48 inches x 75 inches)
• Standard Double: 135 cm x 190 cm (54 inches x 75 inches)
• Standard King: 150 cm x 200 cm (60 inches x 80 inches)
• California King: 180 cm x 210 cm (72 inches x 84 inches)
• Super King: 180 cm x 200 cm (72 inches x 80 inches)

Everyone has different styles of sleeping. Consider the following factors before purchasing a bed:

• Support: Ensure the mattress supports your body evenly. Your spine should be in a neutral position, without any pressure points.
• Reviews: Look at other customers' reviews, especially those with similar sleeping habits or preferences.
• Different materials provide different levels of comfort and support. Memory foam, latex, innerspring, and hybrid mattresses each have unique characteristics.

No, you’ll have to pay extra charges for it (It is only available in certain areas).

Generally, beds last for 8-10 years.

We always recommend buying a new base when replacing your mattress. The mattress complements the base and the base takes just as much strain to hold the mattress. Generally, bed bases have a longer life than mattresses, but it’s recommended to check your base before purchasing a new bed.

The main difference between a divan and a framed bed is the size and storage facilities. A framed bed is larger than a divan bed and has no storage compartment. If you have a small room, it’s recommended that you go for a divan bed.

Use a damp-free cloth and gently wipe the area that needs cleaning.