VAT Relief for Eligible Customers

No. The relief is not means-tested and does not depend on receiving disability benefits or being registered as disabled.

A person may qualify if they have a physical or mental impairment with a long-term and substantial adverse effect on everyday activities, or a condition that the medical profession treats as a chronic sickness. Old age by itself, and temporary injuries or incapacity, do not qualify.

Yes — all WinkSleep electric adjustable beds are qualifying products for VAT relief. The product side is only half of it, though: the person using the bed must also meet HMRC's eligibility requirements (chronically sick or disabled, buying for personal or domestic use) and complete the declaration form before any VAT can be refunded.

A mattress may qualify if it is supplied as part of a single supply of a qualifying specialist bed, or is designed solely for use by a disabled person. A separately supplied general-purpose mattress will normally remain subject to VAT.

Yes. A parent, guardian, spouse or other responsible person may complete the declaration where the eligible person cannot complete it themselves. The representative must provide their name, their relationship or capacity, and confirmation that the information is accurate.

A doctor's certificate is not normally required. WinkSleep may ask for reasonable clarification if an application is incomplete or appears inconsistent.

VAT relief generally does not apply where the product is supplied for use in care or treatment at a hospital, nursing home or similar institution. WinkSleep will review the individual circumstances.

Installation of an eligible product may qualify. Delivery included as part of the sales contract will generally follow the VAT treatment of the goods. Optional or separately arranged delivery may remain standard-rated.

WinkSleep processes any approved adjustment and refund. The customer does not claim the money directly from HMRC.

Where the full qualifying price includes VAT at 20%, the VAT element is one-sixth of the VAT-inclusive price.

VAT element = qualifying VAT-inclusive amount ÷ 6

Example — single qualifying item:

• Qualifying amount paid including VAT: £1,200
• VAT element: £1,200 ÷ 6 = £200
• Corrected price after VAT relief: £1,000
• Potential refund: £200

Example — mixed order:

• Qualifying bed amount: £1,200
• Non-qualifying accessories: £300
• Total paid: £1,500
• Potential refund: £200

The £300 of non-qualifying accessories remains subject to its normal VAT treatment. The final refund is calculated only after WinkSleep confirms which items qualify.